PB
Philisiwe B
1 reviews | Active since Apr 2020
15 Apr 2020, 01:54
If you were thinking of Buying online. DO NOT!! They will rob you also
Worse experience ever, I am not happy with this service, personally I feel like i was ****** and wasted money buying from PnP online I spent more than R1600 on groceries, and I didn't receive some of the things I paid for. And some of the groceries I received were bad and I cannot eat it.i call several times and sent soooo many emails but cannot get hold of anyone from pick n pay. There are items that I was looking for on the online sites but were not on the list. The worse pat is I waited more than 3 weeks for all these groceries to be delivered, and to find it not what I was looking for. I wish I can share pictures here on what the items delivered looked like.
I provided my Order number, hopefully this will track all the emails I’ve sent.
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Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
15 Apr 2020, 14:33Hi Philisiwe,
Thank you for taking the time to write to us and for your recent online order.
Our call center is experiencing staff shortages & high call volumes. We are trying our best to assist all customers the best we can.
We have escalated your complaint to our Online Team to process a refund for the poor quality Bananas received with your order.
Due to the influx of online orders the online fulfilment store did run out of stock of many items before invoicing your order therefore they were not able to complete your order.
Items listed under not supp**** on your online invoice was not charged to you as the store did not have stock of these products at the time of invoicing your order.
Thank you for taking the time to write to us and for your recent online order.
Our call center is experiencing staff shortages & high call volumes. We are trying our best to assist all customers the best we can.
We have escalated your complaint to our Online Team to process a refund for the poor quality Bananas received with your order.
Due to the influx of online orders the online fulfilment store did run out of stock of many items before invoicing your order therefore they were not able to complete your order.
Items listed under not supp**** on your online invoice was not charged to you as the store did not have stock of these products at the time of invoicing your order.
The outstanding amount for these items is still with your bank being held as part of the reservation amount set aside in preparation for your order.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We appreciate your patience and understanding at this very difficult time.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply15 Apr 2020, 14:33
Official
Hi Philisiwe,
Thank you for taking the time to write to us and for your recent online order.
Our call center is experiencing staff shortages & high call volumes. We are trying our best to assist all customers the best we can.
We have escalated your complaint to our Online Team to process a refund for the poor quality Bananas received with your order.
Due to the influx of online orders the online fulfilment store did run out of stock of many items before invoicing your order therefore they were not able to complete your order.
Items listed under not supp**** on your online invoice was not charged to you as the store did not have stock of these products at the time of invoicing your order.
Thank you for taking the time to write to us and for your recent online order.
Our call center is experiencing staff shortages & high call volumes. We are trying our best to assist all customers the best we can.
We have escalated your complaint to our Online Team to process a refund for the poor quality Bananas received with your order.
Due to the influx of online orders the online fulfilment store did run out of stock of many items before invoicing your order therefore they were not able to complete your order.
Items listed under not supp**** on your online invoice was not charged to you as the store did not have stock of these products at the time of invoicing your order.
The outstanding amount for these items is still with your bank being held as part of the reservation amount set aside in preparation for your order.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
We appreciate your patience and understanding at this very difficult time.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
PB
Philisiwe B's updateReviewer Update
15 Apr 2020, 15:00Thank you for your reply, to let you know the banana was one of the examples of the items that were bad on the order. All fresh produce including apples, avocado etc were also bad. Needless to say I will not be using this service again. I understand what you said about being short staffed and all that going on right now. But to hear that for 30 min on the phone while trying to get hold of a consultant it pretty annoying. it feels like you are feeding us to understand, and let everything else slide on the service delivery.
PB
Philisiwe B's update15 Apr 2020, 15:00
Reviewer Update
Thank you for your reply, to let you know the banana was one of the examples of the items that were bad on the order. All fresh produce including apples, avocado etc were also bad. Needless to say I will not be using this service again. I understand what you said about being short staffed and all that going on right now. But to hear that for 30 min on the phone while trying to get hold of a consultant it pretty annoying. it feels like you are feeding us to understand, and let everything else slide on the service delivery.