1 reviews | Active since Jan 2015
If supervisors treat consumers the way I was treated, what should we expect from the cashiers.
Still shocked as to how one of your supervisors Faiza dealt with my complaint. She disregarded me and bluntly ignored me as she dealt with her phone (another client calling).
The complaint was about a price that was placed on the wrong item and she blamed us “customers” for moving the prices around (was she insinuating that I did). Not once did she apologize for your the store’s error. Refused to listen to what I was telling her.
Still shocked at the treatment that I received.
Good day Akhona,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Ottery Store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Akhona,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Ottery Store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
