If I could give 0 rating

I reported this matter on this platform but nothing has been solved, instead I was told that my query was resolved.

I olaced an order via the app on the 2nd August 2022 and 2 of the items were out of stock. Refund was done to my account and was told that it will take up to 10 working days for it to reflect in my account. 19 days later I called in because the opposite occured. I was told that the refund bounced and Zola, the lady I spoke to requested for an eft transaction to be done and told me that it takes 48hrs to reflect in my account.

Gave her all the particulars and guess what, 2 days later no refund. I called in again and everytime someone gives me a different story.

Zola told me it takes 48 hours. Connie Ferguson told me it should reflect immediately and said she will request proof of payment to be forwarded to me - I am still waiting. Monique Woodhouse made notes that I should wait 3-10 working days and Tony Tyalana said she doesn't know.

Clearly there is an issue of PRODUCT KNOWLEDGE.

I would like for someone who has gone through product knowledge training to tell me what is happening