EA
Elvine A
1 reviews | Active since Feb 2019
23 Feb 2019, 22:39
Identity theft
On December 16, 2018 a purchase was made on my husband's Pick n Pay account without our knowledge. We learned about the purchases that were made on December 17, 2018 and we got documentation from the police station stating that the purchases were not made by my husband. We ten submitted the documents to Pick n Pay RCS on the same day December 17, 2019. We were then advised that the purchases was made in Johannesburg and we do not reside in Johannesburg. We live in Cape Town. RCS then advised us that the investigation takes 21 days. It is now February 2019 and the matter is still not resolved. My husband's credit score is being affected by RCS, they keep on saying that they have a huge backlog and will get back to us. Please can you advise on what we could do.
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Replies (5)0
Replies (5)
Pick n Pay's replyOfficial
25 Feb 2019, 13:29Good day Elvine
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are unable to contact you as you have provided us with a contact number,
Please email the following information to our Smart Shopper Team to enable them to investigate further.
Full name & surname of account holder
Accounts holds smart shopper card number
Contact numbers We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are unable to contact you as you have provided us with a contact number,
Please email the following information to our Smart Shopper Team to enable them to investigate further.
Full name & surname of account holder
Accounts holds smart shopper card number
Contact numbers We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Best regards,
Pick n Pay's reply25 Feb 2019, 13:29
Official
Good day Elvine
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are unable to contact you as you have provided us with a contact number,
Please email the following information to our Smart Shopper Team to enable them to investigate further.
Full name & surname of account holder
Accounts holds smart shopper card number
Contact numbers We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are unable to contact you as you have provided us with a contact number,
Please email the following information to our Smart Shopper Team to enable them to investigate further.
Full name & surname of account holder
Accounts holds smart shopper card number
Contact numbers We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Best regards,
Pick n Pay's replyOfficial
25 Feb 2019, 13:32Apologies Evine, please find email address below.
Email address: ***
Kind regards,
The Pick n Pay Team
Email address: ***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply25 Feb 2019, 13:32
Official
Apologies Evine, please find email address below.
Email address: ***
Kind regards,
The Pick n Pay Team
Email address: ***
Kind regards,
The Pick n Pay Team
Best regards,
EA
Elvine A's updateReviewer Update
25 Feb 2019, 21:33Hello,
Thank you for your response.
My husband's name on the account is Anwah Abrahams and the card number is ***, my husband's contact number is ***. Please note that my husband's phone number was **********ly ported and then the ***** happened on his Pick n Pay account.
We have sent all documentation to the ***** department that were requested from my husband. We really want this to he dealt with as soon as possible please.
Thank you,
Elvine
EA
Elvine A's update25 Feb 2019, 21:33
Reviewer Update
Hello,
Thank you for your response.
My husband's name on the account is Anwah Abrahams and the card number is ***, my husband's contact number is ***. Please note that my husband's phone number was **********ly ported and then the ***** happened on his Pick n Pay account.
We have sent all documentation to the ***** department that were requested from my husband. We really want this to he dealt with as soon as possible please.
Thank you,
Elvine
EA
Elvine A's updateReviewer Update
25 Feb 2019, 21:36I do apologize for the wrong number that I gave, my husband's numbers are *** and ***.
EA
Elvine A's update25 Feb 2019, 21:36
Reviewer Update
I do apologize for the wrong number that I gave, my husband's numbers are *** and ***.
EA
Elvine A's updateReviewer Update
07 Mar 2019, 15:50I'm still waiting on a response and the time is going and my husband's credit rating is not getting any better. Please can you speed up the process it's been almost three months now.
EA
Elvine A's update07 Mar 2019, 15:50
Reviewer Update
I'm still waiting on a response and the time is going and my husband's credit rating is not getting any better. Please can you speed up the process it's been almost three months now.