ick n Pay ASAP – Unauthorised Amount Charged to My Credit Card

It has been almost a month since I raised this issue, and nothing has changed. Pick n Pay ASAP does not seem willing to help me, and it feels like I will never get my money back. Regardless of the amount, this should be treated as a serious matter. Please be warned!

Details of the Complaint: On 13 August, I placed an order on the new Pick n Pay ASAP app for the first time. A hold amount of R357 was placed on my credit card, listed as Pick n Pay ASAP Cape Town. I understand that the actual charge for my order should be R297,92 for the goods delivered, which is correct according to the app.

However, an additional deduction of R288,04 was made from my account at 16:37 on the same day, listed as Pick n Pay ASAP Kenilworth. This transaction was not authorised by me, and I did not make any purchase for that amount.

At first, I suspected ***** and contacted my bank. They confirmed, however, that both the R357 hold amount and the R288,04 deduction were processed directly by Pick n Pay.

Seems like no one at Pick 'n Pay is willing or capable of sorting out this matter and returning my money to my account!