Ice Maker Competition

I entered the J&B, Bell's, Johnnie Walker competition. On 31 July 2015 at 12:05 I was phoned by Pick & Pay Walker Drive liquor store informing that I have won the ice maker. I received two sms'e congratulate me and that head office will contact me to arrange delivery of the ice machine. On 12 August at 8:29 I phoned head office to enquire about my price. The first lady I spoke to had no idea about the completion and said she will get back to me and never did. I phoned a second time at 13:01 and left a message, the lady phoned me back at 14:17 and said she will get back to me. The lady phoned me back on 13 August at 16:14 and said she will get back to me and also never did. I decide to stop at Pick & Pay Walker Drive liquor on 18 August and enquire about my price. The manager their had a look at my sms's and handed over the ice maker. I feel this is unprofessional and unacceptable for me to arrange and to fetch my own price.