I want my refund

They are the worse interms of refund your physical cash, at this point I can’t used the money to buy may baby milk and to get to work, I have spend R100x2 airtime to call the center(callx5) wait 40 minutes To getting answers, I’m in this situation that I’m phasing because the guys who was take my order he mistaken cancel the order, I had walk in the store and the items in cash thinking that I will get my money back into my account now I’m waiting,