I want my refund

On Saturday 20 November 2021 at 16h31 I called the Pick n Pay ASAP call center to cancel order *** because I would not be available to receive the order the next day as I was visiting the area I was in. I spoke to Sihle who confirmed the order would be cancelled and refund processed and updates would be sent to my app. To my dismay at 8h15 on Sunday 21 November 2021 I got a notification on my ASAP app informing me that a delivery had been made to an address. I immediately called the call center but it was not yet then at 11h21 I tried again and spoke to Tshepo who said the order was returned to the store and he will process my refund. Today 23 November 2021 at 8h53 I called again to follow up on my refund because I'm not seeing updates on my app and I spoke to Aluta who says she sees no proof of any of what I am claiming instead she sees that the order was delivered. I need to get answers because none of this is making sense to me. I want my refund.