I WANT MY REFUND

I bought from the ASAP app on the 16th September. My order was cancelled for no reason. I then received an email that they cannot refund to my account (weird thing is Thyme Bank is affiliated to pick n pay). Non the less I sent my banking details so they can do a manual payment (still Tyme Bank). A whole week passed and I heard nothing. I then called in to their call center on the 22nd and spoke to Yolanda Ngxekana. She advised nothing was done on the system but she can see that I am meant to get a refund. She then sent me an email to send my banking details. I sent them to her but still have not received my refund. I sent a follow up email to Yolanda on the 28th September and did not receive any response. I want my money, I heard how Pick n Pay ASAP ****** people and I have always been an advocate I am sad to now be a victim. Pay me please.