I want my money back!!!!!!!!!!

Such a terrible company. I ordered my groceries but they never arrived. Fast forward to their app showing that my groceries had been delivered. Called the branch in Sanridge where one lady **** and said my groceries had just left the store for deliveries nothing came called again to be told they were advised to unpack my groceries and there's nothing they can do. Have tried to call their online services I get put on hold and no one has called back. The contact customer service is app is the worst as you get a ticket no but no one calls you back. You *********. I want my money back