I want my money back

I went to pick n pay- trade route mall, the 21st of March 2018 to do my grocery shopping. I used my standard bank debit card to pay for my grocery and when I swiped my card I don’t know what really happened but the cashier said that the POS machine could not read my card, i had to swipe my card again for the 2nd time. when i got home and checked my bank notifications i got 2 sms that i have been debited R1039.76 twice. On the 22 of March i then went to the pick in pay branch in trade route with my bank statement that shows both transactions. They called whoever, they needed to call and i was told that their finance department operates until 5 therefore they could not assist. They will call their account department tomorrow (23March) and let me know the outcome. 26 of March i told i need to go to the branch and print a bank statement and submit it at the store because that’s what their head office requires before refunding me. Few minutes later I get a call from Gabi - pick n pay store tells me to go to the bank that advise them that they need to refund me because the transaction shows that it did not through and he will send all the necessary documents that I will need to take to the bank.

I just want my money no stories please.