I sent a email to Pick n Pay customer care in September 2024 with a complaint of a product I purchased

I sent a email to Pick n Pay customer care in September 2024 with a complaint of a product I purchased. I waited over 3 weeks for a reply. I then contacted them and had to resend the email i originally sent in September, well I am still waiting for a reply even after receiving a ref number from them after the second email sent to them. This is absolutely disgusting to be treated this way!