I regret using PnP Hyper online

How I regret trying out PnP Hyper online for the 1st time. They quick to take money but take you from post to pillar when they have to refund me. On the 27/08/2025 I bought an appliance online that was not marked out of stock. On the 28th they called me to say it's out of stock my money will be in my bank account in 3-7working days that time I was supposed to gift someone with it. Ok 7 days went by then I called back the number that called me for cancellation now a lady said they can't help me I should contact my bank of which I did I was told no reflection of pending money or received of such amount. Again the next day I called PnP woodmead back to inform them of what my bank says it's not the bank to run refunds(I felt like This lady just wanted to get off the line). I was given another number PnP online to call and I did. That line it's been days calling it talking to different people telling me the same thing "they will escalate and once they get the response they will call me back" none of them called me till now not even an email. I again must use my number to call them. And this time if PnP attends to me I want an immediate EFT no waiting period. What a bad service. Surely they want me to give up on it. Guess what that's a lot of money for me to be ****** by a big brand. I'm not giving up. HelloPeter please help me.