I placed an order via the ASAP app and had issues with the delivery time keep changing

I placed an order via the ASAP app and had issues with the delivery time keep changing. The app then canceled my order and instead of refunding the money into my bank account, they credited it onto a wallet in the app which again forces me to use the App. I had called their customer service line for assistance and spoke to a number of agents Thando and Nicole are the names I remember right now who where all very rude and unhelpful at all. One agent even put me on hold without notifying me and then disconnected the call. I went on to place the order on the App which was successful however the delivery driver did not even attempt to communicate with me when he was unable to find my location to deliver the order. I have had this issue for over 4 hours and still unable to place an order and receive the delivery successfully.