I paced an o line order with Pick n Pay on the 1st September and my order arrived at 18:46 but it was incomplete

I paced an o line order with Pick n Pay on the 1st September and my order arrived at 18:46 but it was incomplete. I tried to contact the store with no success so i sent an email. On the 2nd September I received an email stating that my problem had been resolved but it had not been so i responded disputing the fact. This query had a ticket no. ***. On the 2nd September I received an email with the following request :- Order number, - where do i find the order number? · Delivery address, - · Contact number, - *** · Email address (Only if it differs from the sender's) The ticket number was now *** I then responded and that was the last time anybody responded to all my messages since then. Regards Shirley Mphirima *** ***