1 reviews | Active since Mar 2009
I lost almost R 2000 worth of rewards WITH NO WARNING.
I COULDNT BELIEVE THIS WHEN I WENT TO REDEEM MY POINTS.
At first I thought there must be something wrong with this machine ?!?!?!?! There's a 0 missing in this amount so I redeemed it and asked one of the Pick and Pay staff exactly what happened and why I lost over R 1600 in rewards just to get told " Oh sorry, Pick and Pay is not allowed to give rewards of these amounts anymore and this was expired you should've been notified"
NOT THE CASE.
I have just been through e-mails and SMS's on my phone for the last 6 months and not a single mail or SMS notified me of Smart Shopper points "expiring"
These are points that I have been accumulating for years having to buy your OVER PRICED PRODUCTS in hopes that one day I can use this reward system and the day I want to use it, it EXPIRED ?! This is points that I've had for almost over 5 years and now all of a sudden they just expired WITH NO WARNING WHATSOEVER!!!!!!!!!!
This is a serious matter and to be honest I expect Pick and Pay to CALL ME ABOUT NEWS LIKE THIS ? NOT CLAIM THEY INFORMED ME WHEN THEY DIDNT.
THIS IS UNACCEPTABLE I WANT MY MONEY BACK !!!!! NOW!!!!!!
Hi Charl,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We are busy addressing your complaint with the Smart Shopper Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Charl,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We are busy addressing your complaint with the Smart Shopper Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas