I just wanted a new kettle

Hi, I recently purchased a Aim Kettle that was on special from pick n pay kilarny mall as I work in the area. the Kettle stopped working after two weeks, I then went to return it at the pick n pay in campus Square because I stay in the area, when making the exchange I didint bother to check the Kettle they were giving me because I trust pick n pay, only to find when I get to my mother's home in winchester whom I initially bought the Kettle for, i open it for the first time and notice a huge peice of the glass part is broken off, at this point I'm at at my limit so I go to the pick n pay in winchester to see if I can return it, a manager at the store by the name of ashlyn tells me he can't exchange the keetle because they have too many broken ones like that in their store from other customers who returned the same brand Kettle, and they are unable to get refunds from their suppliers so they won't be able to exchange the Kettle, I then advised him that the issues they have with their suppliers should not be the issue of the customer, he wasn't hearing me and refused to exchange my Kettle so now I am stuck with a broken Kettle......thanks a lot pick n pay