FM
Fortunate M
1 reviews | Active since Nov 2018
27 Nov 2018, 18:28
I just want my money back
Good day on the 19 November 2018 I bought groceries from pick n pay Ga Rankuwa its in Pretoria for R159.67 and ask for cash back of R150 the cashier tapped my card without my knowledge and she said it didn't went through then insert it again so I was double charged since 21 November I have been going up and down for my money
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Pick n Pay's replyOfficial
15 Feb 2019, 16:45Good day Fortunate,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
We have not forgotten about you Fortunate. Due to a technical error on this site we were unable to respond to your post. We view this incident in a very serious light, please forward our Customer Care Team a copy of your bank statement that reflects the amount taken off your card with a copy of your till slip to enable our team to address this for you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
We have not forgotten about you Fortunate. Due to a technical error on this site we were unable to respond to your post. We view this incident in a very serious light, please forward our Customer Care Team a copy of your bank statement that reflects the amount taken off your card with a copy of your till slip to enable our team to address this for you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply15 Feb 2019, 16:45
Official
Good day Fortunate,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
We have not forgotten about you Fortunate. Due to a technical error on this site we were unable to respond to your post. We view this incident in a very serious light, please forward our Customer Care Team a copy of your bank statement that reflects the amount taken off your card with a copy of your till slip to enable our team to address this for you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you.
We have not forgotten about you Fortunate. Due to a technical error on this site we were unable to respond to your post. We view this incident in a very serious light, please forward our Customer Care Team a copy of your bank statement that reflects the amount taken off your card with a copy of your till slip to enable our team to address this for you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team