I have no words-being a regular ASAP customer

Been trying multiple times via social media and logged many customer service emails regarding an order. 1.) They delivered rotten spinach (expired on the day of delivery) no acknowledgement of email at all with a reference number as they usually do. 2.) Two days later I look at my card statement and see I was charged for my full order excluding an amount for an out of stock item and then see a second charge for the out of stock item separate. I have been told on social media I would be contacted but just to be CLEAR, THIS HAPPENED ON THE 18 April.