1 reviews | Active since Jun 2014
I have never been disrespected by a till packer like this
<p>This morning i went to pick n pay at Musgrave Centre in Durban to buy only 3 items which were, Doughnut, Hot chips and a roll so the cashier asked if i need a packet and i told her i dont need one because i am on the same level as them so there was no need for me to buy a packet. Now i am asking a till packer to put my 2 items on transparent packet she refused I asked her why not she told me it is only for ice items, i have never experienced that issue before with other supermarkets and pick n pay in other branches it was the 1st time at pick n pay musgrave durban. She was so rude she doesnt have a respect, so when i told her that she is being rude she told me because i can't afford to buy a packet that only costs R0.50c i am telling her that i mean i also work with people/customers no matter how rude the customer is we dont back chat because i am the face of my organisation. I deal with all different types of customers but i was never rude to the client or try to prove a point that i think i am better that them. It was unacceptable for the till packer to tell me that i cant afford to pay 50 cents that is being rude and obnixious. Even my colleagues are complaining about the staff at pick n pay musgrave with their stinking attitude.</p> <p>Unfortunately i didnt take her name but the cashier's name was Thembani Ntombela she will definately know who was her packer at 09;44am </p>
Good day Mamokete,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Mamokete,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
