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mamokete L

1 reviews | Active since Jun 2014

30 Jun 2017, 10:56

I have never been disrespected by a till packer like this

<p>This morning i went to pick n pay at Musgrave Centre in Durban to buy only 3 items which were, Doughnut, Hot chips and a roll so the cashier asked if i need a packet and i told her i dont need one because i am on the same level as them so there was no need for me to buy a packet. Now i am asking a till packer to put my 2 items on transparent packet she refused I asked her why not she told me it is only for ice items, i have never experienced that issue before with other supermarkets and pick n pay in other branches it was the 1st time at pick n pay musgrave durban. She was so rude she doesnt have a respect, so when i told her that she is being rude she told me because i can't afford to buy a packet that only costs R0.50c i am telling her that i mean i also work with people/customers no matter how rude the customer is we dont back chat because i am the face of my organisation. I deal with all different types of customers but i was never rude to the client or try to prove a point that i think i am better that them. It was unacceptable for the till packer to tell me that i cant afford to pay 50 cents that is being rude and obnixious. Even my colleagues are complaining about the staff at pick n pay musgrave with their stinking attitude.</p> <p>Unfortunately i didnt take her name but the cashier's name was Thembani Ntombela she will definately know who was her packer at 09;44am </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply30 Jun 2017, 16:31
Official

Good day Mamokete,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas