I have been ****** by Pick'n Pay!

I am especially disappointed with the Pick'n pay asap app. I ordered something in September, canceled my order before it was even processed. Called the call center to cancel and they confirmed that my order was canceled. I waited for more than 2 weeks to check up on why my Payout to EFT request was not done. My Credit wallet on the app is now blank, on 0.00. But the funds are not in my account yet. When I call the call center to enquire, my case is escalated but my money hasn't been credited to my account yet. It is now the end of October, from the 18th of September I have been struggling with this matter. Please assist. I feel like I am being ****** by Pick'n Pay.