TM
Thobeka M
1 reviews | Active since Jun 2018
07 Feb 2020, 02:37
I have a reason to no longer shop here
I don't get what the point to smart shopper points are now. You can't switch the points for cash to buy prepaid in the app and when I went to the Pick 'n Pay at central walk, I was informed that they don't switch points in store. The only reason I even went to that store was because of the smart shopper points system. The place is over expensive and the one at Central walk is constantly dirty. Just picking up a basket seems like a health hazard. Plus the app is constantly glitching.
I won't be shopping there again
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Replies (1)
Pick n Pay's replyOfficial
12 Feb 2020, 13:06Hi Thobeka,
Thanks for taking the time to write to us regarding our concerns.
Please accept our apologies for any inconveniences caused to you.
Third party purchases have been discontinued on the app for our customers safety due to constant technical errors. Our Technical Team is busy working on a solution to this problem however we are not sure how long this will take.
Points do not need to be switched before being used at the till. You can simply use your points when you are at the till to either purchase your airtime or pay for your groceries.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thanks for taking the time to write to us regarding our concerns.
Please accept our apologies for any inconveniences caused to you.
Third party purchases have been discontinued on the app for our customers safety due to constant technical errors. Our Technical Team is busy working on a solution to this problem however we are not sure how long this will take.
Points do not need to be switched before being used at the till. You can simply use your points when you are at the till to either purchase your airtime or pay for your groceries.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply12 Feb 2020, 13:06
Official
Hi Thobeka,
Thanks for taking the time to write to us regarding our concerns.
Please accept our apologies for any inconveniences caused to you.
Third party purchases have been discontinued on the app for our customers safety due to constant technical errors. Our Technical Team is busy working on a solution to this problem however we are not sure how long this will take.
Points do not need to be switched before being used at the till. You can simply use your points when you are at the till to either purchase your airtime or pay for your groceries.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thanks for taking the time to write to us regarding our concerns.
Please accept our apologies for any inconveniences caused to you.
Third party purchases have been discontinued on the app for our customers safety due to constant technical errors. Our Technical Team is busy working on a solution to this problem however we are not sure how long this will take.
Points do not need to be switched before being used at the till. You can simply use your points when you are at the till to either purchase your airtime or pay for your groceries.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team