ZT
Zandile T
1 reviews | Active since Apr 2015
20 Jul 2024, 14:37
I hate PicknPay nothing ASAP about it
Placed an order 10 am on ASAP, its 14:35 and i still havent received my order and I doubt I will get it today. I phoned 20 times and one of the agents canceled my order. When trying to order again the system was offline and everyone is saying they can't help. The manager at Pinetown did try to help offering to send our staff with uber but ASAP has already canceled our order
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Zandile T's updateReviewer Update
22 Jul 2024, 12:36The query was not resolved, i spoke to a lot of people calling ASAP and Pick n Pay Pinetown. Alicia the manger at Pick n Pay Pinetown was willing to send an uber and as she was about to do that ASAP cancelled my order. I couldn't place another order on Saturday, to replace the one that was cancelled, didn't receive my staff, money was sent back to my ASAP wallet not to my bank account. I couldn't even use an alternatives. i was only able to place an order after 6pm and that time the store was closed. On Sunday I phone Alicia 8am and gave her my order she made sure i receive my staff within 30minutes, thank to her. That doesn't change the fact that the initial order was placed Saturday and only received it the next day, busy calling with my airtime the store and customer care.
ZT
Zandile T's update22 Jul 2024, 12:36
Reviewer Update
The query was not resolved, i spoke to a lot of people calling ASAP and Pick n Pay Pinetown. Alicia the manger at Pick n Pay Pinetown was willing to send an uber and as she was about to do that ASAP cancelled my order. I couldn't place another order on Saturday, to replace the one that was cancelled, didn't receive my staff, money was sent back to my ASAP wallet not to my bank account. I couldn't even use an alternatives. i was only able to place an order after 6pm and that time the store was closed. On Sunday I phone Alicia 8am and gave her my order she made sure i receive my staff within 30minutes, thank to her. That doesn't change the fact that the initial order was placed Saturday and only received it the next day, busy calling with my airtime the store and customer care.