I did send an email about a bad experience, where they advertise specials and they are not on the shelf eggs

I did send an email about a bad experience, where they advertise specials and they are not on the shelf eggs. 4 x selected Bacon for a R100. I have had no response from Pick N Pay. I get an email response from them but I am unable to access and read the response. Advertising specials etc.. at the above Pick N Pay rarely stands up to their commitment.