I deserve better as a consumer

I sent four emails to your support email address regarding the wrong delivery made last week on 03 April 2025, unfortunately, I haven't received any response from you. I ordered and paid for the L'Oréal serum but you delivered the Garnier serum that I didn't order. , I repeatedly asked you to rectify this but no one has gotten back to me.

You responded promptly when I placed the order.

I deserve better as a consumer