I bought a side table on 23/10/25 and after many enquiries, emails and phone calls have every time been told the case is escalated but not their department and that I will receive feedback soon

I bought a side table on 23/10/25 and after many enquiries, emails and phone calls have every time been told the case is escalated but not their department and that I will receive feedback soon. Nothing and no table yet. Very disappointed!