RS
Richka S

1 reviews | Active since Sept 2012

01 Apr 2015, 08:00

I am so disgusted

i asked the cashier to get me cigarettes and I would pay for it with my groceries as I do this everyday when going into pnp, first of all the cashier ignored me and kept on having a conversation with her friend when I asked her again as he told me she cannot give me the cigarettes with a bad attitude, when I told her to then ring her bell and ask manager to bring she sniffed her nose and told me she will not, when I told her that I will log a complaint she told me SHE DON'T CARE AS THEY WILL JUST MOVE HER TO A DIFFERENT BRANCH..... I FEEL DISGUSTED AS THIS IS HOW CUSTOMERS IS BEING TREATED, IF ITS NOT FOR THE CUSTOMER YOU GUYS WILL NOT BE MAKING ANY MONEY!!! THIS IS THE FIRST TIME SOMETHING LIKE THIS HAPPENS TO ME AT PNP OUT OF ALL THE YEARS THAT I HAVE BEEN DOING MY SHOPPING THERE AND I WILL NOT BE USING PNP FOR ANYTHING ANYMORE AND WILL WRITE A REPORT TO THE NEWSPAPER AS WELL INFORMING THE COMMUNITY OF THIS AS I HAVE HEARD FROM A FEW PEOPLE OF BAD SERVICE AT PNP BEFORE BUT NOW THAT I EXPERIENCED IT I AM TOTALLY DISGUSTED//// ANGRY CUSTOMER :-(

0
Replies (1)
Pick n Pay
Pick n Pay's reply01 Apr 2015, 10:37
Official
Hello richkaslamat,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***