1 reviews | Active since Aug 2010
I am not a PLASTIC Packer!
I went to Pick n Pay Hout Bay to buy some lunch. All done I approached the tills. There was only 3 tills operating. At 2 of those till clients were with big trollies while the other 10 or less line had 3 customers. The supervisor then advised me that I can pay at Kiosk. I then went.<br> <br> Kiosk cashier attitude: I don't get any greeting form Nomvuso. I unpack my items . Nomvuso do not ask me for my Smart Shopper. Nomvuso does not even stand up to scan the items properly just pulls it closer to her. After she rang all my items I gave my card. No asking me if I would like like a bag which I asked her for. She rings up the bag but is too lazy to get up and fetch it form the other counter. Her colleague hands it to her and she just threw it on my 5 items. after a while she just said \nansi plastic"I asked her in English why she does not pack the items she stares at me and said \"" I am not a packer if you want people to pack your items bhuti you need to pay at the tills\"" I then packed my own stuff.<br> <br> Is this the kind of service you promote? This lady have no idea what is good customer service she does not even do the basic of greeting. Your Hout Bay branch is not even operating long."""
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
