1 reviews | Active since Oct 2016

04 Jan 2017, 15:40

I am not a child

<p>Pick 'n pay us one of the stores that sells the most comfy jeggings.</p> <p>Unfortunately in my haste a couple of weeks ago, I purchased jean leggings instead of jeggings. More unfortunate is that I cannot find the receipt.</p> <p>Upon taking the unworn,tag still attached jeans to the main store in Newcastle, I explained my story. I would have gladly exchanged it for the correct item if it was in stock....which they did not.</p> <p>So the lady from the clothing department says that they will do me 'a favour' and do the return and subsequently goes on to lecture me like im a 2 year old.</p> <p>So I gave taken my article back as I seriously don't need favours from your store. Other stores would have gladly offered a gift card. ..but all pnp can offer is a lecture,</p> <p> </p> <p>Kindly hire staff that know what customer service is and what being human is. </p> <p>Also do let me know which store I can leave these jeans at and you can keep both the jeans and the money</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Jan 2017, 14:24
Official

Good day Bibi-Fathima,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen