J
Joan
1 reviews | Active since Sept 2025
01 Sept 2025, 15:55
I am extremely disappointed with PNP Asap
I am extremely disappointed with PNP Asap. On 24 August 2025, I placed an order (#***, R497.88) which was later canceled without notice. No delivery, no refund, and no communication despite my countless emails and calls. I even spoke to an agent (Louis) on Tuesday who promised escalation and written feedback – yet nothing. This is a clear violation of the Consumer Protection Act. I demand PNP Asap to honor my order at the original special pricing or refund me immediately. I will escalate this to the Consumer Goods & Services Ombud and National Consumer Commission if this is not resolved urgently. This is unacceptable service from a retailer I’ve supported loyally.
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Joan's updateReviewer Update
09 Sept 2025, 14:01PNP Asap has failed me badly.
On 24 August 2025, I placed an order (#***) worth R497.88 while items were on special. They canceled my order without notifying me, never delivered the goods, and no refund has ever reflected in my bank account
I have emailed and called daily with no proper response. I was even told on 5 September that a “payment correction” was successful, but my bank confirms no refund/reversal has taken place. The proof they sent shows the transaction was “voided” — yet my account was still debited.
I have already reported this to the Consumer Goods and Services Ombud (CGSO) who gave them 15 days to respond, but so far I am being ignored.
At this point I don’t want a refund — I want my goods at the special price I paid for, plus compensation for the inconvenience and poor treatment I’ve experienced.
PNP Asap, do the right thing.
On 24 August 2025, I placed an order (#***) worth R497.88 while items were on special. They canceled my order without notifying me, never delivered the goods, and no refund has ever reflected in my bank account
I have emailed and called daily with no proper response. I was even told on 5 September that a “payment correction” was successful, but my bank confirms no refund/reversal has taken place. The proof they sent shows the transaction was “voided” — yet my account was still debited.
I have already reported this to the Consumer Goods and Services Ombud (CGSO) who gave them 15 days to respond, but so far I am being ignored.
At this point I don’t want a refund — I want my goods at the special price I paid for, plus compensation for the inconvenience and poor treatment I’ve experienced.
PNP Asap, do the right thing.
J
Joan's update09 Sept 2025, 14:01
Reviewer Update
PNP Asap has failed me badly.
On 24 August 2025, I placed an order (#***) worth R497.88 while items were on special. They canceled my order without notifying me, never delivered the goods, and no refund has ever reflected in my bank account
I have emailed and called daily with no proper response. I was even told on 5 September that a “payment correction” was successful, but my bank confirms no refund/reversal has taken place. The proof they sent shows the transaction was “voided” — yet my account was still debited.
I have already reported this to the Consumer Goods and Services Ombud (CGSO) who gave them 15 days to respond, but so far I am being ignored.
At this point I don’t want a refund — I want my goods at the special price I paid for, plus compensation for the inconvenience and poor treatment I’ve experienced.
PNP Asap, do the right thing.
On 24 August 2025, I placed an order (#***) worth R497.88 while items were on special. They canceled my order without notifying me, never delivered the goods, and no refund has ever reflected in my bank account
I have emailed and called daily with no proper response. I was even told on 5 September that a “payment correction” was successful, but my bank confirms no refund/reversal has taken place. The proof they sent shows the transaction was “voided” — yet my account was still debited.
I have already reported this to the Consumer Goods and Services Ombud (CGSO) who gave them 15 days to respond, but so far I am being ignored.
At this point I don’t want a refund — I want my goods at the special price I paid for, plus compensation for the inconvenience and poor treatment I’ve experienced.
PNP Asap, do the right thing.