I am being ******

I placed an order on ASAP, 1st order, the items on special, which do not have an alternative online were out of order on final invoice, yet they debited my bank account R362. instead of R102 final order. I mean that is a lot of difference. I put another order to replace the ones that were out of order, which cost R200.00, and I was charged r324.00. Like really. On top of that, before I could even finalize my order, its gone through, i am unable to amend no cancel. When I go to their help button, I am not being helped at all. I called the contact center I am told that I cannot be refunded because I canceled the order. Guys I did not cancel the order, I was not done with the order. I was not given any options. Pick n Pay took way more from my bank account, not once but twice. Pick n pay , as per Wandile B said they will refund me after 3-5 working days, really is that fair. You took my money. R362.97 & R324.98 and deliver grocery worth R102 and say I will get my money in 10 days which I have needs for. That is plain daylight *******.