AR
Aletta R

1 reviews | Active since Oct 2010

23 Feb 2017, 16:05

HYPERMARKET BAR CODING

<p>Shopping at Greenstone Hypermarket is an aggravation. The bar coding discrepancies come up just about every time I shop. I haven’t had the inclination the last 2 times to complain about R1 difference. i.e. charged R1 over the barcode in both instances. Time before last it was R2, but only noticed when I got home. Then yesterday there was a R3 discrepancy on avos. This was the end now so I complained and was given the R3 back. On enquiring why not double as is the policy, I was told not on fruit and veg! So they don’t even honour their own policy. This is not about getting money back as I shop by price so this is unacceptable.</p> <p>After that went to an ordinary supermarket and bought double the amount as I found many items at better prices. And no barcoding issues. It burns me, the fact that a hypermarket is not cheaper than an ordinary supermarket. So it can’t be a surprise why I shop less and less at Hypermarket. I suppose I'll get the usual reply but I want this to be fixed for good.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply23 Feb 2017, 16:36
Official

Good day Aletta,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,