Humiliation and abuse in the hands of pick n pay customers

I am un happy with Pick N Pay service that occured on thr 07/02/20 the store manager Bishop Thotse From Evato Plazza in the Vaal.Its unfortunate that some managers are never trained when imployed or promoted.The fact that you never let a customer leave the store unhappy,especialy if the fault is with the store itself.Im appauled at how the treatef me even after i told them i my money to buy medication for my mom who had recently had a stroke told me blatantly there was nithing they could do for me.Went into the store bought items and askes for cash back,the electricity went off and came back.The cashier told me my tramsaction was not completed even though i received a receipt that read APPROVED.Meaning money came out of my account.The told me the aomount did not reflect on their system,not sure how that had anything to do with me.At the end of more than 1 and 30min they told me i could not have both my items and my money,had to re buy the items agaim because i needes them for my mother who was now paniking and worsening because she could not have her medication,because PICK N PAY with held my money against my will,told me to come back the next day after 12 lol what a joke...they called me told me i could not have my money day 1,2,3,4 they finally got the nerve to call me to come fetch my money,using my petrol money having borrowed money from friends because PICK N PAY chose to with hold money from me.I deserve a compensation for all the time they waisted my time waiting on an ill manared Manager only to be told its not their faul!! how was i the victim between their settlement division and me as long time customer