CD
Claire D

1 reviews | Active since Aug 2019

07 Dec 2019, 15:34

Humiliated and Disgusted

Absolutely humiliated at the Pick n pay hyper by the sea Durban, i wanted to pay for a simple bag of dogs food and saw a pensioner till open with no customers at the till,so i proceeded to ask the cashier if i could quickly pay for this and she said no its only for pensioners,so i went through and over to the money market counter to pay, on my way out i get stopped by another pick n pay employee asking me if i paid for the item, what absolute bull**** is that, to come and ask me that infront of other people . I felt so Humiliated because some lazy person didnt have the time even go to money market first before coming to humiliate me. I am a loyal and regular customer to that Pick n Pay branch and i am absolutely disgusted.

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Dec 2019, 09:23
Official
Hi Claire,

Thank you for choosing Pick n Pay & taking the time to address your experience with us.
 
Please accept our apologies for the delay in response and any inconveniences caused to you at the Durban Hyper Store.
 
We view this incident in a very serious light, we are busy addressing this with our management team.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind regards,
The Pick n Pay Team