1 reviews | Active since Dec 2021
Humiliated and Badly Treated
Yesterday afternoon I went to Vangate Mall with my two daughters. We ate at KFC and then they played by the kiddies section while I decided to go to Pick n Pay to buy a few things and a present for my 3 year old.
I had to rush to get done, as I still had many things to do at home. After paying and leaving the store, I was called back by the security and escorted to a small room. People was watching me and I was thinking why would the security do this? Do I look like someone that stole something?
He went to fetch a lady that searched my bags. I was horrified and felt so humiliated. Here I, getting ready for Christmas, buying last minute things, and being shamed by being thought of someone that would ***** something when I clearly paid for everything.
I suffer from depression and anxiety, and leaving that small room, with the staff customers watching me, the humiliation and anxiety that overwhelmed me was so intense. I wanted to cry, but wouldn't because my children would see.
When I got to them I was in such a bad mood that I snapped at my eldest and just said angrily to them that we going home. My entire day and shopping experience was spoiled.
At home I cried in the bathroom, and was having panic attacks all night. I couldn't sleep last night. Reliving that moment everytime.
Thank u guys(and ladies 😊). You have showed me that your business is not all about making money, but about the customer satisfaction and customer care.
Thank u guys(and ladies 😊). You have showed me that your business is not all about making money, but about the customer satisfaction and customer care.
