EJ
Elizabeth J

1 reviews | Active since Dec 2021

21 Dec 2021, 10:10

Humiliated and Badly Treated

Yesterday afternoon I went to Vangate Mall with my two daughters. We ate at KFC and then they played by the kiddies section while I decided to go to Pick n Pay to buy a few things and a present for my 3 year old.

I had to rush to get done, as I still had many things to do at home. After paying and leaving the store, I was called back by the security and escorted to a small room. People was watching me and I was thinking why would the security do this? Do I look like someone that stole something?

He went to fetch a lady that searched my bags. I was horrified and felt so humiliated. Here I, getting ready for Christmas, buying last minute things, and being shamed by being thought of someone that would ***** something when I clearly paid for everything.

I suffer from depression and anxiety, and leaving that small room, with the staff customers watching me, the humiliation and anxiety that overwhelmed me was so intense. I wanted to cry, but wouldn't because my children would see.

When I got to them I was in such a bad mood that I snapped at my eldest and just said angrily to them that we going home. My entire day and shopping experience was spoiled.

At home I cried in the bathroom, and was having panic attacks all night. I couldn't sleep last night. Reliving that moment everytime.

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Replies (1)
EJ
Elizabeth J's update13 Jan 2022, 18:28
Reviewer Update
I just want to take this moment and say thank you and congratulate the Pick N Pay Management and Customer Service team of Vangate Mall for their effort in contacting me and sorting out this matter in the best of ways. And the way they conducted it in a compassionate and understanding manner. All the phonecalls, the daily updates from several of the management and customer service team, and also for showing me that they do care and also were grateful for bringing this issue to light, so it would not happen to another customer.

Thank u guys(and ladies 😊). You have showed me that your business is not all about making money, but about the customer satisfaction and customer care.