Humbly waiting for my refund from the might Pick n Pay

ASAP Order number:*** at Springs Mall.

I received the worst customer service ever. I bought on ASAP for convenience only for me to be inconvenienced. They couldn't deliver my order, yet on the app it showed as "order delivered", the driver probably didn't want to deliver in Kwa Thema. The call Centre agent told me that it was logged as "Customer failed to receive the order when it arrived". When I got to the shop to ask for a refund so that I can just go somewhere else I was told I came on my own accord and a refund will only be processed after 3 to 5 business days. I was informed that the problem was not caused by them but by me or the drivers Google maps. No responsibility was taken by Pick n Pay whatsoever for the mistake on their end. At the end we all agreed that the customer ends up paying for the mistake of the entity and I have to suck it up and wait for my refund... When I made an immediate payment.

It makes sense why so many branches are closing up, seems like Pick n Pay doesn't care much about their customers.