HUGE DISAPPOINTMENT AND DISGUSTING CUSTOMER SERVICE

ATT :PICK &PAY ,I ANTHONY SHAW WOULD LIKE TO DRAW ATTENTION TO CEO /MANAGEMENT OF PICK AND PAY THAT I ANTHONY SHAW AM LIVING IN THE SUBURB OF SOUTHDALE JOHANNESBURG GAUTENG AND THAT IVE BEEN A REGULAR CUSTOMER AT PICK AND PAY FOR LAST PLUS MINUS TWENTY YEARS AND MY SHOPPING EXPERIENCE HAS ALWAYS BEEN OF A PLEASANT ONE .BEING A REGULAR CUSTOMER MOST OF THE STAFF KNOW ME SO MUCH SO THAT MOST WILL ADDRESS ME AS MR SHAW .THE REASON FOR THIS EMAIL IS TO BRING TO YOUR ATTENTION THAT UNTIL THE FRIDAY 6TH JANUARY 2023 I HAD A EMBARRASSING AND HUMILIATING SITUATION WITH TWO OF YOUR MANAGERS AT YOUR SOUTHDALE STORE WHEREBY I BOUGHT TWO ONE LITRE PICK AND PAY BRAND OF MILK .IN THE EVENING I MADE COFFEE ONLY TO FIND THAT FIRST LITRE OF MILK WAS TURNING SOMETHING LIKE MAAS AND I THEN OPENED SECOND LITRE AND HAD SAME PROBLEM THAT I HAD TO THROW TWO CUPS OF COFFEE OUT . I REFROZE BOTH SACHETS TO RETURN TO THE STORE THE NEXT MORNING .I POLITELY EXPLAINED THE PROBLEM TO MANAGEMENT EXPECTING AN APOLOGY AND A REFUND FOR MY PURCHASE BUT INSTEAD I WAS TOLD THERE NO REFUND ON PERISHABLES .I THEN REQUESTED TO SEE THIS RULE AS IT CAME AS A SHOCK TO ME THAT THERE WAS SUCH A RULE AND THAT I HAD JUST LOST MY MONEY LIKE THAT .SHE PROMISED TO GO PRINT THIS RULE BUT INSTEAD OF DOING THAT TOLD ONE OF STAFF TO REFUND ME THREE RAND ONLY .THIS WAS ENOUGH FOR ME TO PUT UP A FUSS DEMANDING A FULL REFUND .SHE THEN ON TOP OF HER VOICE SHOUTED AT ME THAT I DONT SWEAR HER THAT OTHER STAFF CAME AROUND ME SCREAMING YOU DONT SWEAR A WOMAN WHICH I HAD NOT DONE BUT ONLY DEMAND MY MONEY BACK .BY THEN CUSTOMERS WERE WATCHING THIS EMBARRASSING SCENE AND MALE STAFF WERE SAYING YOU DONT SWEAR A WOMAN AND NOT EVEN GIVING ME A VOICE SOME EVEN COMING INTO MY FACE .THIS MANAGER WHEN REALIZING I WONT GIVE IN THEN SUMMON ANOTHER STAFF MEMBER TO REFUND ME .WHILE BEING HELPED ANOTHER MANAGER COMES TO ME AND SAYS BY HER OWN WORDS SAYS YOU CALLED US ******S THE LADY THAT WAS HELPING ME COULDN'T CONTAIN HER SMILE AS SHE KNEW THAT WAS A BLATANT LIE WHEREBY A ****** CARD WAS BEING USED .A STAFF MEMBER THEN WHISPERED TO ME THAT I SHOULD REPORT THIS TO HEAD OFFICE AS THE CUSTOMER COMES FIRST AND THERE WAS NO SUCH RULE .AS THERE CAMERAS THAT PROBABLY RECORDED THE WHOLE INCIDENT I AM AT LIBERTY TO TAKE THIS HUMILIATING SITUATION IN A SERIOUS LIGHT .USING RACE CARD WAS ******** OF THESE MANAGER S AS WHAT THEY DONT KNOW IS THAT MY MOTHER IS BLACK AND WOULD NEVER USE THAT WORD IN A STORE PACKED WITH CUSTOMERS LET ALONE EVEN THINK IT OVER SOUR MILK AND A REFUND .I THEN FOR MY OWN PEACE OF MIND WENT TO SHOPRITE WHEREBY I ASKED TO SEE MANAGEMENT AND ASKED IF THERE WAS SUCH A RULE AND HER REPLY WAS I CAN RETURN ANYTHING IF AM NOT HAPPY AND A REFUND OR EXCHANGE CAN BE EXECUTED .IT WAS CLEAR THEN THAT ALL THE STAFF THAT KNEW ME FELT I WAS TREATED VERY BAD AND MY NEEDS AS A CUSTOMER WERE VIOLATED THAT MY ANGER SOARED TO A LOT OF TRAUMA .I ANTHONY SHAW WOULD APPRECIATE FEEDBACK AS SOME OF THE MALE STAFF WERE CLOSE TO A FIST FIGHT WITH ME IN FRONT OF OTHER CUSTOMERS AND STAFF.I THANK YOU IN ADVANCE AND HOPE I WILL GET SATISFACTORY FEEDBACK AS EVEN OTHER SHOPPERS WERE NOT HAPPY WITH MANAGEMENT APPROACH AND FURTHER SCREAMING THAT I SHOULD NOT COME SHOP THERE .TAKE YOUR MONEY AND GET OUT DONT COME HERE THEIR WORDS . Smart Shopper number: ***61 3979