1 reviews | Active since Oct 2017
How long do you need to wait for a response from your Customer care department??
On Pick n Pay's website there is a customer care email address. i have sent my first email on 16 Oct. Forwarded it 3 times. Still no reply.
Do they just ignore the emails?
WHAT IS THE POINT TO HAVE A CUSTOMER CARE EMAIL if you lack customer service!!!!!
I will understand a 48 hour turn around! Not a 6 day turn around and still waiting!
PLEASE SORT OUT YOUR CUSTOMER CARE DEPARTMENT!!!!!!!
Regards!
Good day Rozanne,
Thank you for taking the time to write to us.
We have done an investigation into your compliant and have been advised by the contact centre that your email was received yesterday and responded to accordingly. (***)
Please accept our apologies for the delay in response. Further to your query we have been advised by RCS that the amount of R200 can take up to 2 months to reflect on your statement.
Please feel free to contact the Store Accounts division on ***should this amount not reflect after 2 months.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Good day Rozanne,
Thank you for taking the time to write to us.
We have done an investigation into your compliant and have been advised by the contact centre that your email was received yesterday and responded to accordingly. (***)
Please accept our apologies for the delay in response. Further to your query we have been advised by RCS that the amount of R200 can take up to 2 months to reflect on your statement.
Please feel free to contact the Store Accounts division on ***should this amount not reflect after 2 months.
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas