How can you call this customer care or service?

Item: Pick n Pay
Rating: 1
Author: Mike M

On the 27/4/2016 I used the PnP website to file a complaint about the butchery in the Constantia Village not honouring the advertised price for Goulash (R89.99 versus R69 per kg) and the bad service I received when pointing out the error. I received the auto reply and having had no response, followed this up again using their website on 2/5/2016. To date no communication received from PnP at all. Do you actually care about your customers? And you call this service?

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

05 May 2016, 11:44

Dear Mike

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, we have experienced some difficulties with this system.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***

Pick n Pay's reply05 May 2016, 11:44

Official

Dear Mike

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, we have experienced some difficulties with this system.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***

Mike M's updateReviewer Update

10 May 2016, 15:03

Thanks for the reply although I am not quite sure if it is an automated reply. Not only do you have some difficulties with your systems or customer care, but do you actually have a senior management team that is responsible for addressing customer's complaints? When do you think I would have a reply? When the SA economy turns around?

Mike M's update10 May 2016, 15:03

Reviewer Update