How can a refund take this LONG

<p>This is my third negative review for Pick n Pay. In a space of two weeks. This is beyond poor. </p> <p> </p> <p>Pick n Pay contacted me on Thursday, explaining that individuals in Cape Town are working on the problem. I would just like to voice how pathetic this system is. </p> <p> </p> <p>A shop in Rustenburg charges me twice, I dont get my money back. I wait two weeks and still have no refund. Who is dealing with this matter? Who is unaware of what terrible service this is. A company of such size could surely solve this quicker. </p> <p> </p> <p>Times are tough Pick n Pay. People rely on every penny. Taking money from an account and leaving a customer with no refund for this long period of time is just ridiculous. </p> <p> </p> <p>I have nothing more I can do. I have emailed...posted complaints...called the store. My hands are officially raised. </p> <p>#WorstServiceEver. </p>