NM
Nonkululeko M

1 reviews | Active since Oct 2021

03 Apr 2022, 18:21

Horrifying Straight

So I wrote a bad service review an hour ago about the misleading slogan of ASAP when i was tracking my order on the Pick n pay APP. So after almost an hour i get a notification that my deliver will be arriving in no time . YEPPY! For ne. I get a call from the driver to say he's outside. I go outside, as I'm about to call to ask where exactly he's at. He calls again with the same attitude yelling at me than hangs up. I call him back and to get his location he explains and give instructions of where I'm at coz the GPS at landing him up the road to a closest Landmark. As be comes through, he parks and asks confirmation. Sharp i give it to him. He proceeds to hand me my parcels mind you I'm caring a baby from behind. This guy was practically sharving the plastics to me and i put them on the ground coz I'm already carring some items such as eggs on my arms, when he his done i ask him if this is how they work. Coz what he was giving me was poor service. Tge guy could see I'm struggling already but he doesnt give me a chance to put my parcels properly on the ground he keeps sharving them to me. I asked him why can't he help me by putting the plasfics on the ground coz i can't carry everything and he's not giving 8 a chance he's just giving me plastic after plastic. He says' I don't think why should he help me' . I asked him' is this what i paid my tip for?' He boldly saud he ddnt ask me for my ****en tip . I told him I'll report him.. hesaid its his bakkie.. i can ****** go report it. I swore him to get the **** out of my property. He told me my property its in my house my front gate is not my property. So Pick n Pay ASAP Ngisharp with your service. My orders were not complete and i got such horrifying service from your Driver.!

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Apr 2022, 10:17
Official
Hi Nonkululeko,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on   : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team

Best regards,