1 reviews | Active since Mar 2010
Horrified service and incorrect prices
Just visited Pick n Pay Hyper Brackenfell and left the store really horrified at the terrible service. Firstly I was looking for an umbrella which once again No Stock. Why is there specials but never any stock??? Then I pay for Mop clearly marked R99 but scans R199. Yet an employee confirms the first mentioned price. At the till the cashier cant help and has me walking back. The other staff also confirms the price is R99!!! We eventually discovered the barcodes doesnt correspond. Now who stands and checks barcodes??? I honestly cant because shopping with a baby and a toddler doesnt allow me to do those kinds of checks. Its not fair that i have to check the barcode!!! Is that the customers job???<br> <br> The manager that helped wasnt very helpful. Knowing I've been waiting a while. <br> <br> Im not sure I ever want to shop at that store again. But then Im thinking that maybe its nog just that store because the week before I was at the Cape Gate branch and bought sour Yogurts which my 2 year old ate!!!! So is Pick n Pays standard dropping??? Do you really want to send you customers to a different chain store???
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
