Horrific service from Bottles APP

I ordered from the APP on 25/01/2021. The APP said I will receive my order same day between 17h00 and 18h00 which was fine because my husband and I are back from work at 17h00. The driver came at 16h15. I sent him a code to go in and asked him to wait for 2 min as my husband was coming in from the main gate. The driver swore at me and told me he will not wait then dropped the phone. I called him back and asked him why he is so rude he continued being rude after I told him I will report him. Then dropped the phone again. He then decided to leave. He passed my husband in the complex and we tried to call him back he didn’t want to pick up the phone. I sent my complaint on the APP and they informed me they will deal with it. I sent a mail no one responds. Today I ask that they set a delivery time before 09h00 or after 17h00 because we go to work. The APP said between 11h00 and 12h00. My husband called work to ask to come in later. Then it changed on the APP now to 14h00 to 15h00. I ask again on the chat that it be moved or for them to give me a number to call. They tell me my order is marked as delivered?? I respond and tell them we have not received anything and they have not responded since. Mind you there are no numbers to contact. So now I’m stuck. They took my money and I have no groceries??? I will never in my life use the APP or recommend anyone to use the APP. I will not even shop at Pick n Pay anymore if they trust unreliable sources for their customers