Horrific online shopping experience - definitely NOT "the most trusted retailer"

<p>I had the most horrific online experience with Pick 'n Pay this week.</p> <p> They did not deliver on the time slot I paid extra for – Tuesday 28 February at 15h00 – 16h00, they didn’t even bother to let me know that there will be a delay.</p> <p> I spent 2 hours on the phone between the 28th and 1 March trying to track the order, with absolutely NO feedback whatsoever. I’m still waiting for the calls from their call centre as they continuously promised to call me back with each follow up call I placed. I also e-mailed a few times with again no feedback at all. </p> <p>The driver then pitched up at my house unexpectedly at 19h30 at night while I was trying to put my 3 year old and 5 year old to bed. </p> <p>I fished out the products from crates which were completely flooded as the Mall at Reds store packed them in the rain. I had to throw away all the packaging as it was wet and damaged beyond recognition. The driver also dragged mud throughout the entire house which I had to clean up so that I could just get him out in time for me to get back to my children. </p> <p>Apart from that, I clearly said no substitutions without confirmation, but guess what – I had so many that I lost count of what they put in there. </p> <p>The cold items were left out completely, despite charging me for it and the invoice stating that it is delivered. The driver promised to bring these items the next day, but to no one’s surprise – never pitched up.</p> <p>My e-mails and phone calls in this regard have still not been answered by Pick 'n Pay. </p> <p> </p> <p> </p>