Horrific Experience from an angry and rude supervisor

Today I went to PicknPay in Princess crossing where I normally do my shopping and the only reason I go to princess crossing was the great service I get from the pleasant staff there, however today was a different day and my 100% great experience got tarnished and transformed to -10% due to someone who came to assist Tracy Hlongwane with pricing confirmation for one of the items we were purchasing. A very rude, angry, unprofessional and swearing supervisor by the name Maggie (Margret Jacobs) came to assist and she gave us horrifying attitude like we came there to ask for credit. She was supposed to confirm pricing. She was so rude that she even threw the item back at us telling us that next time we must look at pricing correctly and stop wasting her time. We decided not to take that frozen chicken anymore as she threw it across the till. I told her that she shouldn’t treat people with the kind of attitude and bad manners that she displayed today and was angry at the world and swearing. We all lose our cool at times however you do not treat customers like trash and look down on them.

We do our shopping there and once in a while come grab essentials and never experienced such appalling service from any of the stuff except this lady that thinks she owns PnP and is above everyone, worst was when she also threatened us saying that she will get her son to come and wait for us outside the store and he will deal with us. If she is tired of dealing with customers then she should retire and stay home as she couldn’t even do her primary duty of confirming and assist Tracy with an item void since we were not taking the bouncing chicken anymore, she couldn’t even do that instead she treated us like dirty scoundrels.

We understand and appreciate the work that is being done by essential workers and PnP staff but this was really atrocious and left a very bad taste in my mouth. I want this woman to be dealt with and I’m going to take this further until something is being done and a formal apology letter received and she must look us in the face and continue with all the f*cken this f*cken that she was shouting. I’m going to use all relevant platforms until this is dealt with and no one has to ever experience such service. I’m also going to post the video we took.

A very ****ED OFF customer.