horrific customer service

<p>this past saturday on my way to watch the soccer game i past pick en pay bottle store in atteridgeville maunde mall. i was shocked by the bad experience i have ever endured in the history of best customer service i always get at the store from friendly employees.</p> <p>there is this sarcastic lady by the name of ''Constance'' as far as my memory serves me well, i was so in a hurry and impatient but this lady is busy wasting time laughing and making jokes with another customer enjoying her self forgeting about other customer s to serve, then after, when my turn arrives to be served, i told her she must stop wasting time and i told her i was the reason as the ''customer'' she was behind counter.</p> <p> the way she has no manners and respect she went on telling me in front of other customer that she will never work for a person like me and im not reason for her to be behind counter as she is not on my payrol. she was talking back and showed no remorse as she was reluctant to help me as if the store belong to her. maybe my approach was wrong at my interaction with her but as an employee that provides a service especially in a store with a high reputation like pick n pay, such immoral and stupid behaiviour can put the name of the company in disrepute and reputational risk being suffered by one employee who donot know how to react to angry customers.</p> <p>that lady is not customer and service oriented and she is unprofessional, she belongs in a bakery baking bread and must not be in contact or interacting with customers. such a bad and horric customer experience i had but at least my team sundowns won and i slept better at night but this CONSTANCE must undergo customer service training to be taught how to handle angry customers rather to turn wild like ME the angry customer, even when she said she will not work for me she is wrong cause she was my servant as i was a guest in the house of pick an pay. so practically she did work for me and next time she must think before she speaks because statement like her's can get her into serious trouble. </p> <p>so next time i will come with a candid camera and trap her actions since they speak louder that her words and will show the world about some crazy and irrespectful pick n pay employees, then you will see that such actions may make the company suffer reputational risk and such actions can put the company name in disrepute</p> <p> </p>