1 reviews | Active since Jul 2014
Horrific customer engagement
So today, 22/03/2018 I went to pick n pay Maponya mall for some grocery shopping, I had a small basket which I put into the basket rag I assume ( the small shelving on the side of the till is for baskets).
I asked for a plastic so I can start packing my groceries as the teller passes them over, the lady, then asked me to go unpack my food pregnant as I am I asked that if I go and unpack the food from the basket May she please pack it for me in the plastics? She said NO! A plain, bold NO! Told me that shelving is for food and not baskets, I must even remove that basket there?
It is my age? Bad customer service? I don't know, but I'm never buying pick n pay again the staff's attitude is disgusting.
Good day Palesa,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Hyper Soweto Store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team. They will be in touch with you.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Palesa,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Hyper Soweto Store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team. They will be in touch with you.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas