horrible website and customer service

i bought groceries on PNP ASAP and R2502.14 was deducted from my account however the invoice reflects R2011.58 because 2 items were not on stock, i have not been refunded the many for the stuff that is out of stock, i called the ASAP support number and the lady i spoke to said she will call PNP Southdale and get back to me, but i have not received a call back, i have not been refunded, the Southdale branch is not picking up calls. The new website sucks.