Horrible Smart Shopper (customer) experience!

I have been unable to get a smart shopper card linked to my ID since December last year. I want the smart shopper card so that I can link it to my store account to be able to buy at Pick n Pay clothing on account.

It is bizarre to me that no one EVER gets back to you when they say they will assist in resolving your issue, they don't seem to know how their own website works and the website has bugs which I have been told will be escalated to the IT department to fix, yet the issues persist.

I have even made the suggestion to completely delete me from their system (My ID, my online presence, etc) so that I can start from scratch to link a smart shopper card to my profile, as no one seems to be able to assist with this one SIMPLE request, yet this has been too much to ask and no one responds to my requests when I submit it online or when I call the call centre.

I am appalled by the level of service they provide and the lack of knowledge in assisting customers with queries.

I guess they don't want my money or value their customers. I will NEVER again support Pick n Pay. I know this won't make a difference to their bottom line, but out of principle why must I support a corporate organisation that has such disregard for its customers. I will take my money where I am actually valued and assisted.