1 reviews | Active since May 2018
Horrible service from Pick n Pay Woodmead.
I work at Woodmed Office Park and I wanted to pick up 3 units of 1 item at Pick and was at Pick n Pay Woodmead, by 9:00 this morning , which I easily found in 3 minutes . To my surprise out of 34 till points only one was opened until 9:09. I got there only to find that prices were incorrect and the Cashier with a name tag : Nomfaneleko (If that's her name) tried to get the Supervisor Magaret to assist but she said "no, someone else will assist". 10 minutes later no one came to assist and Magaret passed me for the second time when I was still there at the till and I asked her personally to assist. She still said to me "no, someone else will assist" . I told the cashier I want to speak to the Store Manager (Cohen, she told me is his name), She went to call him but came back without him and told me she was shouted at soon as she entered the office and told to go back to the till before she even said a word. More cashiers only started to work only at 9:10 after there was more than 10 people on the waiting to be served in front of me. I was only later helped by Magaret at 9:28 and left the shop at 9:32. During this time I managed to go on Hello Peter website and register. I do not expect this kind of service from such a big company!! I am really disgusted!!!!!!!!:(
Good day Mmuso,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Mmuso,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
